24Bottles promises to replace products if they are damaged or unusable at the time of purchase..

Please note that this warranty only covers manufacturing defects of the product.

Worn parts, dents, scratches and chipped paint are not causes for replacement and will not be recognized as covered by the warranty, as they result from normal use of the product..

Intentional damage and misuse of the product can void the warranty..

In particular, as regards Clima Bottle and Urban Bottle, any deformation or defect resulting from placing the products in the freezer or dishwasher will void the warranty. Only uncoated stainless steel products are dishwasher safe.

As regards the Sportiva Bag and Bottle Holder, general wear, including but not limited to the change in colors and materials over time, is not considered a manufacturing defect.ne.

To file a warranty claim, you can send a message using the Support widget - & gt; Contact us and selecting Request Type - & gt; Warranty, including images showing this defect and a brief description of the problem.

Our team will respond within 5 business days.