Terms and conditions


These Terms and Conditions apply to all visits to and use of the Site, as well as the Content as defined below, information, recommendations and / or services provided to the user or through the Site. By accessing and using the Site, the user signs the your consent to these Terms and Conditions in their entirety in addition to any other law or regulation applicable to the Site, the Internet and / or the World Wide Web. If you do not agree to these terms and conditions in their entirety, please leave the site .sito.

Ownership of the content

The Site is owned and operated by24Bottles Società Benefit S.r.l.

All content present or displayed on the Site, including but not limited to text, graphics, photographs, images, moving images, sounds, illustrations and software Content, are the property of 24Bottles Società Benefit Srl, its licensors and / or its content providers. All elements of the Site including, but not limited to, the general design and content are protected by copyright, copyright, moral rights, trademarks and other laws relating to intellectual property rights. Except as explicitly permitted under this or other agreements with 24Bottles Società Benefit Srl, no part or element of the Site or its Content may be copied or retransmitted by any means and the Site, its Content and all related rights will remain the property exclusive of 24Bottles Società Benefit Srl or its licensors, unless otherwise expressly agreed.ente.


24Bottles promises to replace products if they are damaged or unusable at the time of purchase..
Please note that this warranty only covers manufacturing defects of the product.
Worn parts, dents, scratches and chipped paint are not causes for replacement and will not be recognized as covered by the warranty, as they result from normal use of the product..
Intentional damage and misuse of the product can void the warranty..
In particular, as regards Clima Bottle and Urban Bottle, any deformation or defect resulting from placing the products in the freezer or dishwasher will void the warranty.
Only uncoated stainless steel products are dishwasher safe.
As regards the Sportiva Bag and Bottle Holder, general wear, including but not limited to the change in colors and materials over time, is not considered a manufacturing defect.ne.
To file a warranty claim, you can send a message using the Support widget - & gt; Contact us and selecting Request Type - & gt; Warranty, including images showing this defect and a brief description of the problem.

Our team will respond within 5 business days.

Returns and Refunds

If your order does not satisfy you, you can simply return the products within the first 14 days of receipt if they are in brand new condition, and we will accept a return. Unfortunately we cannot replace your return with another product. You will receive a refund equal to the cost of the product. The shipping costs for both receiving and returning the goods are charged to the customer.

For information and details on the conditions of withdrawal you can send a message using the Assistance widget - & gt; Contact us and selecting Request Type - & gt; Return.

The refund policy is not applicable to personalized items.

Shipping in Italy

Shipping costs will be communicated during the purchase process. The processing times for an order are between one and five working days. Delivery is intended between 24 and 72 hours from shipment.

International shipments

Shipping costs will be communicated during the checkout process. The processing times for an order are between one and five working days. Shipping times may vary depending on the shipping location. Usually the delivery takes place between 48 and 72 hours after shipment.

Customs, duties and taxes

When ordering on www.24bottles.com, the customer is responsible for ensuring that the product can be legally imported into the destination. The recipient is the importer and must comply with all laws and regulations of the destination.e.
International orders, destined for countries with import taxes, may be subject to additional charges.
24Bottles has no responsibility and no control over any additional costs, which therefore remain solely the responsibility of the recipient.
Customs policies vary widely; you need to contact your local customs office for more information. When customs clearance procedures are required, this can cause delays beyond our original delivery estimates..
If the recipient refuses to pay any customs fees, preventing delivery of the order, 24Bottles will provide a partial refund which will never include the shipping cost(even when initially offered by 24Bottles and any additional additional charges, established by the courier or customs..